Brooke Johnson
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am proactive in taking care of animals and always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Santorini Restaurant
09.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the managers system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Pottery Instructor Assistant
Artistic Hand Gallery & Studio
05.2018 - 08.2023
- Developed positive relationships with students by promoting open communication channels and addressing individual needs promptly.
- Facilitated group critiques, allowing students to learn from each other''s strengths and areas needing improvement.
- Managed studio spaces efficiently, ensuring equipment was well-maintained and resources were readily available for student use.
- Employed a variety of teaching methods including lectures, demonstrations, and side by side hands on help when needed by students.
- Fostered a creative environment by encouraging students to experiment with various materials, tools, and glazes.
- Assisted students in refining their personal artistic styles through constructive feedback and tailored advice.
- Enhanced students'' pottery skills by providing hands-on instruction and demonstrations.
- Fostered love for art and learning to inspire students to pursue passions and interests.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
No Degree - Biomedical Sciences
University of North Florida
Jacksonville, FL07.2027
No Degree - Zoology&Pre-Veterinarian
University of Central Florida
Orlando, FL07.2027
High School Diploma -
East River High School
Orlando, FL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Client Communication
- Cleaning and sanitizing
- Animal Safety
- Medication Administration
- Animal Behavior
- Laboratory procedures
- Intravenous catheterization
Certification
Adobe photoshop
PLTW Engineering
Timeline
Server
Santorini Restaurant
09.2022 - 08.2023
Pottery Instructor Assistant
Artistic Hand Gallery & Studio
05.2018 - 08.2023
No Degree - Biomedical Sciences
University of North Florida
No Degree - Zoology&Pre-Veterinarian
University of Central Florida
High School Diploma -
East River High School
Adobe photoshop
PLTW Engineering
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