Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Kelly

Boulder,CO

Summary

Energetic with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

7
7
years of professional experience

Work History

Restaurant Hostess

Cheesecake Factory Inc
01.2022 - 01.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Assistant Graphic Designer

Red Road Media, Inc.
05.2021 - 01.2023
  • Reduced project turnaround time by efficiently managing tasks and adhering to strict deadlines.
  • Collaborated with the lead graphic designer to develop visually engaging promotional materials for various campaigns.
  • Assisted in maintaining a cohesive visual identity across multiple platforms, including social media, print, and web.
  • Participated in brainstorming sessions with cross-functional teams, contributing valuable ideas that shaped project direction and goals.
  • Edited and enhanced existing artwork and graphics.
  • Collaborated with cross-functional teams to ensure smooth project execution and delivery of high-quality results.

Childcare Provider

Bambino
04.2016 - 01.2023
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.

Education

Bachelor of Arts - Marketing

Santa Barbara Community College
Santa Barbara, CA
05.2026

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Relationship Building
  • Coordinating tasks
  • Customer service expertise
  • Guest Engagement

Timeline

Restaurant Hostess

Cheesecake Factory Inc
01.2022 - 01.2023

Assistant Graphic Designer

Red Road Media, Inc.
05.2021 - 01.2023

Childcare Provider

Bambino
04.2016 - 01.2023

Bachelor of Arts - Marketing

Santa Barbara Community College

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Brooke Kelly