Brooke Kupfrian
Billerica,STATE_US
Summary
Dedicated professional with a background in customer service and camp counseling. Proven ability to resolve conflicts and build relationships that encourage repeat business. Ready to leverage empathy and patience to enhance team morale and customer engagement.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Cashier
The Edge Sports Center
07.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Provided exceptional customer service to enhance visitor experience.
- Assisted in inventory management by restocking merchandise as needed.
- Trained new cashiers on operational procedures and best practices.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Day Camp Counselor
Bedford Summer Adventures
06.2022 - 08.2024
- Organized and led daily recreational activities for campers, fostering teamwork and engagement.
- Developed age-appropriate lesson plans that enhanced campers' social skills and creativity.
- Monitored camper behavior to ensure safety and compliance with camp policies.
- Collaborated with staff to coordinate special events, enhancing overall camp experience.
- Ensure that all safety protocols are followed.
- Maintain positive communication with parents of my campers.
- Supervised campers during swim lessons to help life guards.
- Implemented feedback mechanisms to improve program offerings based on camper interests.
- Assessed individual camper needs, providing tailored support to enhance participation.
- Facilitated communication between parents and staff regarding camper progress and concerns.
- Working with special needs children facilitating a safe, adaptive environment where campers can build social-emotional skills.
- Provide a compassionate, individualized support and structure to help children with special needs engage in recreational activities, manage sensory challenges, and experience personal growth.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Built and maintained positive relationships with campers, staff, and families.
- Planned and lead diverse activities to entertain children and promote core values.
- Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
- Supervised meal times, promoting healthy eating habits and good table manners among participants.
- Ensured camper safety by closely monitoring activities and adhering to established protocols.
- Enhanced camper experience by implementing fun and educational activities tailored to various age groups.
- Promoted personal growth among campers by encouraging independence, resilience, and problem-solving skills.
- Implemented conflict resolution techniques when necessary to maintain harmony within the group.
- Maintained an inclusive environment by facilitating open communication and fostering respect for diversity among campers.
- Managed the daily schedule, ensuring a balance between structured activities and free time for campers.
- Organized special events such as talent shows or theme days, creating memorable experiences for campers.
- Led outdoor adventures like hikes or nature walks, instilling an appreciation for the natural world in campers.
- Coordinated transportation logistics for field trips or off-site activities, guaranteeing smooth transitions throughout the day.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Implemented rules and regulations to enforce discipline and compliance.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
High School Diploma -
Bedford High School
Bedford, MA06.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Conflict resolution
- POS system operations
Certification
- Adult and Pediatric First Aid/CPR/AED Training - 06/27/2024 - Validity Period - 2 years - American Red Cross
Timeline
Cashier
The Edge Sports Center
07.2023 - Current
Day Camp Counselor
Bedford Summer Adventures
06.2022 - 08.2024
High School Diploma -
Bedford High School