Open To Work
Brooke Lawhead
Billing and Claims Specialist
Kokomo,IN
Overview
8
8
years of professional experience
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Insurance Claims SpecialistShift ManagerCustomer Service RepresentativeWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkSalary Range
$45000/yr - $1245000/yrImportant To Me
Company CultureWork from home optionWork History
Insurance Claims Specialist
Integrity Family Counseling
Kokomo, IN
11.2024 - 03.2026
- Reviewed and processed insurance claims to ensure compliance with company policies.
- Collaborated with clients to gather necessary documentation for claim submissions.
- Investigated discrepancies in claims, facilitating timely resolutions.
- Utilized claims management software to track and manage case progress.
- Communicated effectively with insurance adjusters to expedite claim approvals.
- Identified trends in claims data to recommend process improvements.
- Provided exceptional customer service, addressing client inquiries regarding claim status and procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
Shift Manager
Big Ben
Kokomo, IN
05.2023 - 10.2024
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on procedures and customer service excellence.
- Coordinated shift schedules, optimizing staff coverage for peak business hours.
- Implemented process improvements, enhancing workflow efficiency and reducing wait times.
- Monitored inventory levels, initiating orders to maintain stock availability.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Customer Service Representative
Televerde
Madison, IN
05.2022 - 01.2023
- Resolved customer inquiries through multiple communication channels, enhancing overall customer satisfaction.
- Documented and tracked customer interactions using CRM software, ensuring accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Trained new representatives on service protocols and best practices, fostering team development and consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Timeline
Insurance Claims Specialist
Integrity Family Counseling
11.2024 - 03.2026
Shift Manager
Big Ben
05.2023 - 10.2024
Customer Service Representative
Televerde
05.2022 - 01.2023