Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brooke Lien

Nashville,TN

Summary

Hello my name is Brooke Lien i am 21 years old and graduated from high school in may of 2023. I am a

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. i strive for helping others and hoping to make there day a little better. i am going to south college to become a sonographer. What i would say my motivation is for my pathway is to help people get closer to the answer of what could be going on.

Overview

4
4
years of professional experience

Work History

Clerk

State of Tennessee
06.2023 - 06.2025
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.

Sales Associate

American Eagle Outfitters, Inc
10.2022 - 10.2023
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Kohl's
10.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate Degree in Health Care - Sonography

South College
Nashville, TN
05-2026

Audio Production

Mcgavock High School
Nashville, TN
05-2023

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Database entry
  • File maintenance
  • Time management

Languages

English
Native or Bilingual

Timeline

Clerk

State of Tennessee
06.2023 - 06.2025

Sales Associate

American Eagle Outfitters, Inc
10.2022 - 10.2023

Sales Associate

Kohl's
10.2021 - 06.2022

Associate Degree in Health Care - Sonography

South College

Audio Production

Mcgavock High School

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Brooke Lien