BROOKE LOVING
Vancouver,WA
Summary
Goal-oriented individual with a strong focus on teamwork and adaptability, ensuring consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management, with exceptional organizational skills. Experienced in customer relationship management, ensuring high levels of customer satisfaction and retention. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Sales associate
Kohl’s
08.2017 - Current
- Warmly greeted customers upon encounter and offering accurate assistance in locating a specific product
- Assisted guests in a timely and considerate manner during checkout
- Organized and sorted fitting room items to be returned to the sales floor
- Trained new associates on procedure and policies regarding specific duties related to their title
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Michael’s
09.2008 - 09.2009
- Assisted customers as they were encountered on the sales floor
- Restocked low stock or new items and accurately located appropriate position of items
- Learned how to process incoming stock and direct to proper area
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
AA -
Clark College
Vancouver, WABachelor’s Degree - Forensic Science (Death Investigation)
Arizona State University
02-2028
Skills
- Customer service
- Problem solving
- Adaptability
- Effective Communication
- Computer knowledge including word and excel
- Teamwork and collaboration
- Time management
Timeline
Sales associate
Kohl’s
08.2017 - Current
Sales Associate
Michael’s
09.2008 - 09.2009
AA -
Clark College
Bachelor’s Degree - Forensic Science (Death Investigation)
Arizona State University
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