Brooke Maddox
Perry,GA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Genji Japanese Steakhouse. Proven ability to enhance guest experiences through effective team collaboration and sales expertise, while efficiently managing cash handling and inventory processes. Committed to maintaining high standards in hospitality and guest engagement.
Overview
14
14
years of professional experience
Work History
Server
Genji Japanese Steakhouse And Asian Cuisine
Warner Robins, GA
01.2023 - 12.2025
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to fast-paced environments during peak hours to optimize efficiency.
- Supported management in inventory tracking and supply replenishment processes.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Insurance Agent
GEICO, Government Employees Insurance
Macon, GA
01.2018 - 12.2022
- Developed comprehensive insurance policy recommendations based on client needs and risk assessments.
- Guided clients through policy options, ensuring clear understanding of coverage details and benefits.
- Processed claims efficiently, maintaining accurate records and timely communication with clients.
- Utilized CRM systems to track customer interactions and manage follow-up actions effectively.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Server
Texas Boarder Grill
Macon, GA
01.2012 - 12.2015
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to fast-paced environments during peak hours to optimize efficiency.
- Supported management in inventory tracking and supply replenishment processes.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Longhorn Steakhouse
Warner Robins, GA
01.2015 - 12.2019
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed customer inquiries and resolved concerns with professionalism and efficiency.
- Maintained cleanliness and organization of dining area in accordance with health standards.
Education
High School Diploma -
Perry High School
Perry, GA05.2008
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Team collaboration
Sales expertise
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Server
Genji Japanese Steakhouse And Asian Cuisine
01.2023 - 12.2025
Insurance Agent
GEICO, Government Employees Insurance
01.2018 - 12.2022
Server
Longhorn Steakhouse
01.2015 - 12.2019
Server
Texas Boarder Grill
01.2012 - 12.2015
High School Diploma -
Perry High School