Brooke Martin
New Lenox ,IL
Summary
Driven Shift Lead with a proven track record at Potbelly, where I enhanced customer satisfaction through expert resolution of complaints and exceptional service. Skilled in customer service and problem-solving, I led teams in maintaining high safety standards and streamlined operations, significantly improving efficiency.
Overview
2
2
years of professional experience
Work History
Shift Lead
Potbelly
New Lenox, IL
11.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Nursing
Lewis University
Romeoville, ILLincoln Way Central
New Lenox, Il05.2023
Skills
Customer Service
Problem solving
Time management
Communication
Active listening
Empathy
Timeline
Shift Lead
Potbelly
11.2022 - Current
Nursing
Lewis University
Lincoln Way Central