Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Martinez

North Branford,CT

Summary

Sixteen year experienced housekeeping manager with proven skills in long term care, assistive living and restaurant management, seeking new opportunities. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of staff and residents. Self driven and compassionate with a loving heart, dedicated and hard working.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Housekeeping Manager

Apple Rehab Guilford
06.2018 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Investigated resident complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Coordinated household cleaning service operations and managed client relations.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.

Waitstaff Manager

Grand Gourmet
03.2008 - 03.2019

Housekeeping Manager

Benchmark Senior Living
02.2015 - 05.2018

Waitstaff Manager

Nina's House Of Tapas
03.2011 - 04.2015
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Managed inventory and controlled costs, optimizing restaurant profitability.
  • Developed unique events and special promotions to drive sales.

Education

GED -

East Haven High School
East Haven, CT
06.2003

Skills

  • Chemical Handling
  • Grounds Maintenance
  • Inter-department collaboration
  • Staff Training and Development
  • Waste disposal
  • Budget Administration
  • Performance Evaluation
  • Task Delegation

Certification

CPR Certified

Timeline

Housekeeping Manager

Apple Rehab Guilford
06.2018 - Current

Housekeeping Manager

Benchmark Senior Living
02.2015 - 05.2018

Waitstaff Manager

Nina's House Of Tapas
03.2011 - 04.2015

Waitstaff Manager

Grand Gourmet
03.2008 - 03.2019

GED -

East Haven High School

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