Brooke Matney
Ozark,MO
Summary
Dynamic professional with a proven track record at Wendy's, excelling in customer service and cash handling accuracy. Recognized for training staff and implementing process improvements that enhanced store operations and customer satisfaction. Adept at multitasking and maintaining workplace safety, contributing to a welcoming environment and increased profitability.
Overview
9
9
years of professional experience
Work History
Key Holder
Wendy's
Springfield MO
10.2021 - Current
- Managed daily cash handling and ensured accurate reconciliation at shift end.
- Trained new staff on operational procedures and customer service standards.
- Oversaw inventory management, reducing waste through effective stock rotation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented process improvements that enhanced overall store operations and customer satisfaction.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Collaborated with management to develop strategies for improving store efficiency and sales growth.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
Lead Cook
Pizza Hut
Republic
05.2017 - 08.2022
- Collaborated with team members to ensure timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
Republic Highschool
Republic MoSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Multitasking and prioritizing
- Flexible work schedule
- Store maintenance
- Workplace safety
Timeline
Key Holder
Wendy's
10.2021 - Current
Lead Cook
Pizza Hut
05.2017 - 08.2022
High School Diploma -
Republic Highschool