Brooke Mcbride
Pittsford,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager/Accounting Assistant
Ronald Antonucci CPA
07.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Stable Hand
Lehman Farms
07.2016 - 01.2024
- Maintained clean stables for optimal horse health and safety standards.
- Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
- Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
Game Presentation Intern
Pegula Sports & Entertainment
10.2022 - 06.2023
- Assist in the implementation and execution of all in-arena game presentation activities for the Rochester Americans and Rochester Knighthawks including but not limited to promotions on and off the ice, anthems, color guard, pre and/or post-game ceremonies, intermission entertainment, handouts, and mascot duties for the Rochester Americans and special events outside of game nights
- Serve as ambassador at all home games, play an active role in all in-game entertainment, and interact with fans of all ages
- Greet all members and guests as they enter the arena and thank them as they exit
- Work with a team to execute all game day elements of the Rochester Americans and Knighthawks Game Presentation strategies and promotions
- Take part in pre-game preparation, in-game implementation, and post-game duties to effectively complete assigned tasks
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Captionist
Rochester Institute of Technology
08.2020 - 12.2023
- Identified, corrected, and reported data entry errors
- Converted audio content manually into text captions for individuals with hearing loss
- Read portions of transcripts out loud during proceedings
- Filed and maintained organized storage of shorthand notes from court sessions
- Used industry best practices to record symbols and employ computer-aided transcription to translate and display as text
- Supported colleagues during peak periods or absences, demonstrating adaptability and strong teamwork skills.
Counter Staff
I-Square
09.2019 - 07.2021
- Assisted customers in selecting items from menu based on preferences and dietary needs
- Processed order transactions and handled debit and cash operations
- Calculated charges issued bills and collected payments
- Offered details about menu items and suggested choices to meet customer tastes
- Developed long-term relationships with customers, increasing repeat business
- Replenished supply inventory of condiments, napkins and bags frequently
Education
Bachelor of Science - Marketing
Rochester Institute of Technology, Saunders College of Business
Rochester, NY01.2024
NYS Regent’s Diploma -
Pittsford Sutherland High School
Pittsford, NY01.2020
Skills
- MS Office Suite
- Reporter Works
- Customer Service
- Office Management
- Office Administration
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
Areas Of Experience
- Relationship Building
- Communications
- Sales
- Marketing
- Business Management
Timeline
Game Presentation Intern
Pegula Sports & Entertainment
10.2022 - 06.2023
Captionist
Rochester Institute of Technology
08.2020 - 12.2023
Counter Staff
I-Square
09.2019 - 07.2021
Office Manager/Accounting Assistant
Ronald Antonucci CPA
07.2017 - Current
Stable Hand
Lehman Farms
07.2016 - 01.2024
Bachelor of Science - Marketing
Rochester Institute of Technology, Saunders College of Business
NYS Regent’s Diploma -
Pittsford Sutherland High School
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