Brooke Peebles
Charlotte,NC
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
11
11
years of professional experience
Work History
Community Manager
Bainbridge Companies
11.2023 - Current
- 350 Unit Community
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
Community Manager
Bainbridge Companies
02.2023 - 11.2023
- 273 Unit Community - Mid Rise
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Manage Residential and Retail Property
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
Assistant Community Manager
Bainbridge Companies
03.2021 - 02.2023
- Won Assistant Manager Of the Year award 2021
- Assisting the Property Manager in the overall operation of the property, day-to-day implementation of policies, procedures, and programs
- Updating weekly reports (delinquency, activity reports, vacancy reports, etc.)
- Manage all rent payments
- Thoroughly reviewing all lease applications assisted with application verification
- Managing the leasing staff, making sure all follow-ups were made to prospects to ensure occupancy goals were made
- Verifying that all resident complaints were handled promptly and appropriately
- Maintain resident files in accordance with State and Federal occupancy standards
- Monitor resident satisfaction and investigate complaints, disturbances and violations, and resolve problems following management rules and regulations.
- Assisted with two Due Diligence Audits for two new property take overs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted maintenance with make ready units and scheduling vendors.
Leasing Agent
Bainbridge Companies
09.2020 - 03.2021
- Lease Up/New Construction
- 350 unit Community
- Yardi/ CRM Flex
- Performed Property tours, explained terms of occupancy, rights and regulations and highlighted benefits of the property
- Handled resident files along with pending applications
- Received all telephone calls and in-person visits
- Handled social media posts and marketing around the community.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Verified tenant incomes and other information before accepting lease applications.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Conducted property tours to highlight features of properties.
Leasing Agent
Sentinel Corp
08.2016 - 09.2020
- Create and maintain a welcoming
- Ce environment for potential residents
- Yardi, Rent Cafe, Bluemoon, Yardi Screening
- Performed property tours, explained terms of occupancy, rights & regulations and highlighted benefits of the property
- Maintain daily and weekly leasing reports (MOA, Productivity,
- Commission) and monthly market surveys
- Kept up with competing properties information (monthly market survey) maintained current information on all aspects of a property
- Manage the leasing, closing and move in process with our new residents
- Top Ten leasing agent of the month almost every month.
Concierge
Concierge Firm
07.2013 - 08.2016
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations
- Receive, store, or deliver luggage or mail
- Perform office duties on a temporary basis when needed
- Pick up and deliver items or run errands for residents
- Offer attentive help
- Assist residents (dog walk, water plants, etc..)
- Keep residents updated with any building news, (repairs, events, etc..)
- Make resident reservations for business meetings, events, social gatherings, etc..
Education
Associates of Arts -
CENTRAL PIEDMONT COMMUNITY COLLEGE
Skills
- Flexible, reliable, positive person
- Excellent customer service & communication skills
- Organized and self-motivated
- Efficient in handling multiple tasks
- Fair Housing Laws Knowledge
- Yardi/CRM Flex
- Financial budgeting and reporting
Timeline
Community Manager
Bainbridge Companies
11.2023 - Current
Community Manager
Bainbridge Companies
02.2023 - 11.2023
Assistant Community Manager
Bainbridge Companies
03.2021 - 02.2023
Leasing Agent
Bainbridge Companies
09.2020 - 03.2021
Leasing Agent
Sentinel Corp
08.2016 - 09.2020
Concierge
Concierge Firm
07.2013 - 08.2016
Associates of Arts -
CENTRAL PIEDMONT COMMUNITY COLLEGE
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