Brooke Penwell
Springfield City Schools
Springfield,Ohio
2
Languages
15
years of professional experience
Dedicated and dependable professional with over 10 years of experience in customer service, retail, and education. Skilled at building positive relationships, assisting individuals with diverse needs, handling cash transactions, and working effectively in fast-paced environments. Recognized for being adaptable, dependable, and eager to learn new skills while providing exceptional service.
Work History
Substitute Paraprofessional
4 Years 2 Months- Support teachers in classroom instructions and daily activities.
- Provide one-on-one and small-group assistance to students, including those with special needs.
- Help implement lesson plans and classroom management strategies.
- Foster a safe, positive, and inclusive learning environment.
- Adapt quickly to different classrooms and student needs.
Janitorial
11 Months- Cleaned and sanitized offices, restrooms, break rooms, and common areas.
- Maintained high standards of cleanliness to ensure a safe and professional environment.
- Restocked cleaning supplies and restroom products as needed.
- Followed safety procedures and proper handling of cleaning chemicals and equipment.
- Prioritized daily tasks to complete assignments efficiently and on schedule.
- Worked independently while maintaining attention to detail and quality.
Seasonal associate
2 Months- Assisted customers in finding merchandise and delivering a positive shopping experience.
- Processed purchases, returns, and exchanges accurately using the point-of-sale system.
- Met individual and store sales goals through excellent customer service.
- Organized and replenished sales floor merchandise to maintain attractive store appearance.
- Folded,sized, and displayed clothing according to company standards.
- Maintained fitting rooms and assisted with store recovery during busy holiday seasons.
Bagger/ Cashier/Stocking Associate
1 Year- Delivered friendly, efficient customer service in fast-paced grocery environment.
- Operated cash register and accurately processed customer transactions.
- Bagged groceries with care to ensure customer satisfaction and product safety.
- Collected shopping carts and maintained a clean, safe, and organized parking lot and store entrance.
- Stocked merchandise during overnight shifts to ensure shelves remained organized and fully replenished.
- Assisted in the salad bar/Deli area with food preparation , stocking and cleanliness.
- Cross-trained in multiple departments and readily assisted where needed to support daily store operations.
- Trained and mentored new employees on store procedures, customer service expectations, and department responsibilities
- Maintained company standards for cleanliness, organization, and safety.
Cashier
13 Years 7 Months- Processed customer purchases accurately and efficiently.
- Assisted customers with returns, exchanges and money orders.
- Resolved customer concerns while providing exceptional service
- Maintained accurate cash drawer balances.
- supported multiple departments as business needs required.
Education
High School Diploma
- 3.9 GPA
- Ranked in Top 5% of class
- Extracurricular Activities: [Student council]
Skills
Customer Service
Cash Handling
Classroom Support
Special Education Assistance
Team Collaboration
Communication
Conflict Resolution
Organization
Time Management
Inventory & Stocking
Adaptability
Basic American Sign Language (asl)
Technology proficiency
LEADERSHIP
Cliff Park High School student Secretary. (Volunteer)
2012-2013
- Provided administrative support to school staff and office personnel.
- Assisted with organizing documents, files, records, phone calls, and daily office task.
- Answered questions and directed students, staff and visitors as needed.
- Maintained confidentiality when handling school related information and files.
- Assisted with scheduling, communication, and general office operations.
- Developed strong organizational, time managment, and professional communication skills.
COMMUNICATION
english
ASL
Limited Working
Timeline
Substitute Paraprofessional
Springfield City Schools
06.2022 - CurrentRead More
Janitorial
E.C
01.2020 - 12.2020Read More
Seasonal associate
Rue 21
10.2019 - 12.2019Read More
Cashier
Walmart
01.2013 - 2019Read More
Bagger/ Cashier/Stocking Associate
Krogers Grocery Store
01.2012 - 01.2013Read More
Cliff Park High School
High School Diploma
Read More