SARA JEAN SANG
Blaine,MN
Summary
Highly motivated and dedicated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
21
21
years of professional experience
Work History
Substitute Paraprofessional
Teachers On Call
01.2019 - Current
- Enhanced classroom management by implementing behavior support strategies and maintaining a structured environment for optimal learning.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
Retail Assistant Manager
Flaunt Accessories
01.2019 - 04.2023
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
Office Manager/Fingerpint Specialist
Mobile Electronic Fingerprinting
01.2014 - 01.2018
- Provided general administrative support to employees
- Scheduled and managed fingerprinting sessions nationally
- Trained new employees in proper techniques and requirements of state/federal laws.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Senior Admissions Representative
Regency Beauty Institute
01.2006 - 01.2008
- Increased enrollment rates by efficiently managing and tracking prospective student inquiries.
- Collaborated with various departments to ensure smooth transitions for incoming students, promoting retention and success.
- Managed daily tasks efficiently through effective time management skills while simultaneously prioritizing high-priority projects or assignments according to deadlines.
- Made an average of 130 calls per day, while maintaining CRM database.
- Served as a mentor to new Admissions Representatives, sharing best practices and offering guidance on effective recruiting strategies.
Hair Stylist / Sales Consultant
Ficocello’s Salon
01.2004 - 01.2006
- Promoted early to Senior Stylist due to strong customer service skills
- Mentored and helped train new employees.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Account Manager
Phillips Wine and Spirits
01.2003 - 01.2004
- Managed and maintained new and existing accounts
- Effectively resolved customer issues in a timely manner.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in promotional events for clients to boost brand recognition
Education
Bachelor of Arts in Industrial Psychology -
Sonoma State University
Sonoma, CA01.1998
Cosmetology License -
Scott Lewis Beauty Institute
01.2004
Esthetician License -
Paris Beauty College
01.2000
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Customer Relationships
- Client rapport
- Customer Needs Assessment
References
Furnished Upon Request
Timeline
Retail Assistant Manager
Flaunt Accessories
01.2019 - 04.2023
Substitute Paraprofessional
Teachers On Call
01.2019 - Current
Office Manager/Fingerpint Specialist
Mobile Electronic Fingerprinting
01.2014 - 01.2018
Senior Admissions Representative
Regency Beauty Institute
01.2006 - 01.2008
Hair Stylist / Sales Consultant
Ficocello’s Salon
01.2004 - 01.2006
Account Manager
Phillips Wine and Spirits
01.2003 - 01.2004
Bachelor of Arts in Industrial Psychology -
Sonoma State University
Cosmetology License -
Scott Lewis Beauty Institute
Esthetician License -
Paris Beauty College
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