Brooke Perry
Horseheads
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional customer service, and a positive attitude.
Overview
6
6
years of professional experience
Work History
Lead Server
Appleridgeresidence
Horseheads
03.2020 - Current
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Presented menus and answered questions regarding items.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Trained new employees to perform duties.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Resolved conflicts between employees quickly and fairly.
Team Leader
Charleys Philly Cheese Steak
Horseheads
12.2018 - 12.2019
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with all safety regulations in the workplace.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Completed daily quality assurance duties to provide feedback for improvements.
Education
Associate of General Studies - General Studies
Corning Community College
Corning, NY12-2024
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Time management
- Inventory management
- Effective communication
- Wine pairings
- Food preparation
- Multitasking
- Order taking and processing
- Organization and efficiency
- Safe food handling
- Flexible scheduling
References
References available upon request.
Timeline
Lead Server
Appleridgeresidence
03.2020 - Current
Team Leader
Charleys Philly Cheese Steak
12.2018 - 12.2019
Associate of General Studies - General Studies
Corning Community College