Brooke Peterson
Lebanon,IN
Summary
I am reliable and always am demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Manager
CityBird Tenders
Fishers, IN
06.2022 - 05.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Waitress
The Grill 2
McCordsville, IN
07.2021 - 05.2022
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Developed positive relationships with regular customers through friendly conversation.
Education
High School Diploma -
Mt. Vernon High School
Fortville, IN05-2022
Skills
- Strong multitasking
- Safe Food Handling
- Customer Service
- Check payment processing
- Sales Techniques
- Supply Restocking
- Team Collaboration
- Greeting guests
- Cash Handling
Affiliations
- Enjoy reading, podcasts, and nature in my free time
Timeline
Manager
CityBird Tenders
06.2022 - 05.2023
Waitress
The Grill 2
07.2021 - 05.2022
High School Diploma -
Mt. Vernon High School
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