Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Provda

Toms River,New Jersey

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Crunch Fitness
04.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Bakery Assistant

The Macaroon Shop
09.2021 - 07.2024
  • Provided exceptional customer service by answering questions and assisting with special orders both in person and over the phone.
  • Maintained a clean and organized work area
  • Responsible for ensuring customer service was held to the highest standard, despite the fast paced environment
  • Managed customer expectations by employing active listening skills

Physical Therapy Aide/Receptionist

Pure Physio Physical Therapy
03.2024 - 04.2024
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Enhanced patient comfort and safety by setting up equipment, preparing and cleaning treatment areas.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.

Server/Counter

Del Ponte's Coal Fired Pizza
03.2022 - 11.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Health Sciences -

Brookdale Community College
Lincroft, NJ
05.2024

High School Diploma -

Wall High School
Wall, NJ
06.2021

Skills

  • Medical Terminology
  • Anatomy & Physiology 1 & 2
  • Google Suite
  • Microsoft Office
  • Telephone Etiquette

Timeline

Member Service Representative

Crunch Fitness
04.2024 - Current

Physical Therapy Aide/Receptionist

Pure Physio Physical Therapy
03.2024 - 04.2024

Server/Counter

Del Ponte's Coal Fired Pizza
03.2022 - 11.2022

Bakery Assistant

The Macaroon Shop
09.2021 - 07.2024

Health Sciences -

Brookdale Community College

High School Diploma -

Wall High School
Brooke Provda