Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Crunch Fitness
04.2024 - Current
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Bakery Assistant
The Macaroon Shop
09.2021 - 07.2024
Provided exceptional customer service by answering questions and assisting with special orders both in person and over the phone.
Maintained a clean and organized work area
Responsible for ensuring customer service was held to the highest standard, despite the fast paced environment
Managed customer expectations by employing active listening skills
Physical Therapy Aide/Receptionist
Pure Physio Physical Therapy
03.2024 - 04.2024
Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Enhanced patient comfort and safety by setting up equipment, preparing and cleaning treatment areas.
Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
Server/Counter
Del Ponte's Coal Fired Pizza
03.2022 - 11.2022
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Health Sciences -
Brookdale Community College
Lincroft, NJ
05.2024
High School Diploma -
Wall High School
Wall, NJ
06.2021
Skills
Medical Terminology
Anatomy & Physiology 1 & 2
Google Suite
Microsoft Office
Telephone Etiquette
Timeline
Member Service Representative
Crunch Fitness
04.2024 - Current
Physical Therapy Aide/Receptionist
Pure Physio Physical Therapy
03.2024 - 04.2024
Server/Counter
Del Ponte's Coal Fired Pizza
03.2022 - 11.2022
Bakery Assistant
The Macaroon Shop
09.2021 - 07.2024
Health Sciences -
Brookdale Community College
High School Diploma -
Wall High School
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