Brooke Pryor-Pineda
Manager
Paramount,CA
Summary
Developed leadership and operational management skills in fast-paced, customer-focused environment. Skilled in team coordination and conflict resolution, with focus on improving efficiency and service quality. Eager to transition into new field, leveraging these transferable skills to contribute effectively in different setting.
Overview
4
4
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Manager on Duty
Canes Chicken Fingers
Artesia, CA
10.2023 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Trained and mentored staff on best practices for customer service and food preparation.
- Managed inventory control processes, minimizing waste and optimizing supply levels.
- Implemented efficient workflow strategies to enhance team productivity during peak hours.
- Resolved customer complaints promptly, leading to improved satisfaction ratings.
Trainer
Cafe Rio
Manhattan Beach, CA
06.2022 - 10.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
High School Diploma -
Valley View HighSchool
Moreno Valley, CAEsthetics License - Esthetics
Career Academy of Beauty
Garden Grove, CA 08.2023 - 04.2024
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Quick Decision Making
Accomplishments
Completed HIPO managerial program in 6months
Licensed Esthetician of 2 years
Awarded Business student of the month for proficiency in sales, and customer rapport!
Certification
Certified Cross Trainer 2024-Current
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Manager on Duty
Canes Chicken Fingers
10.2023 - Current
Esthetics License - Esthetics
Career Academy of Beauty
08.2023 - 04.2024
Trainer
Cafe Rio
06.2022 - 10.2023
High School Diploma -
Valley View HighSchool