Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Brooke Puglisi

Wayne,PA

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

2
2
years of professional experience

Work History

Lead Server

Brightview Senior Living
Devon, PA
10.2022 - Current
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Resolved conflicts between employees quickly and fairly.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.

Dinning Room Server

Brightview Senior Living
Devon, PA
11.2022 - 10.2024
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Resolved customer complaints in a polite manner according to company policy.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.

Education

High School Diploma -

Upper Merion High School
King Of Prussia, PA
06-2024

Bachelor of Science - Computer Engineering

University of Maryland - College Park
College Park, MD

Skills

  • Buffet setup and takedown
  • Station Preparation
  • Order Taking and Processing
  • Problem-Solving
  • Upselling techniques
  • High-volume dining
  • Conflict Management
  • Team Leadership
  • Teamwork and Collaboration
  • Server monitoring
  • Customer Service

Affiliations

  • Playing the Cello
  • Scuba Diving
  • Skiing

Accomplishments

  • Engineering Department Award
  • 4th Year Honor Roll

References

References available upon request.

Timeline

Dinning Room Server

Brightview Senior Living
11.2022 - 10.2024

Lead Server

Brightview Senior Living
10.2022 - Current

High School Diploma -

Upper Merion High School

Bachelor of Science - Computer Engineering

University of Maryland - College Park

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Brooke Puglisi