Brooke Rowan
Antioch,IL
Summary
Reliable and detail-oriented team player with strong organizational, multitasking, and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Able to remain collected and empathetic with individuals. I am seeking employment that allows me to continue utilizing and build on the mentioned skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Fill-N-Chill
Kenesaw, NE
06.2022 - 02.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Eligibility Worker
Department Of Health And Human Services
Hastings, NE
04.2019 - 04.2022
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Gathered client information to determine and establish eligibility for government benefits
- Utilized computer programs on a daily basis: Microsoft Word, Excel, and Outlook
- Worked 30-50 cases per work day
Sales Representative
Husker Sit N Sleep
Kearney, NE
09.2018 - 03.2019
- Contributed to event marketing, sales and brand promotion.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met weekly sales goal of $2,500
Education
Certificate in Business Technology - Administrative Assistance And Secretarial Science
Central Community College
Hastings, NE07.2022
GED -
Central Community College
Hastings, NE07.2007
Skills
- Accountable, adaptable, dependable, flexible, professional, open to feedback, and act with integrity at work
- Goal-Setting and Achievement
- Verbal and Written Communication
- Time Management, organizational, and complex problem-solving skills
- Microsoft Office: Excel, Outlook, Windows and Word
- Chrome and Gmail
- Customer Service and satisfaction, with call center operation skills
- Critical Thinking
- Application processing, and eligibility Determinations
- Client Documentation
- Individualized and Group Training
- Data Entry
Certification
Microsoft Word Specialist December 2015 to Present
Timeline
Cashier
Fill-N-Chill
06.2022 - 02.2023
Eligibility Worker
Department Of Health And Human Services
04.2019 - 04.2022
Sales Representative
Husker Sit N Sleep
09.2018 - 03.2019
Certificate in Business Technology - Administrative Assistance And Secretarial Science
Central Community College
GED -
Central Community College
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