Brooke Shaw
Colorado Springs,CO
Summary
Operations leader with proven results in engineering rapid business turnarounds, culture transformation, and sustainable financial growth. Skilled in emergency command of underperforming units to reduce corporate risk and restore performance. Experienced in multi-state payroll and labor efficiency using Workday, UKG, and PeopleSoft.
Overview
6
6
years of professional experience
Work History
General Manager
Athleta- Gap Inc
Colorado Springs, CO
07.2025 - Current
- Assumed emergency operational command of a high-volume unit following a critical leadership termination, rapidly auditing, and mitigating severe corporate policy violations and compliance risks.
- Leveraged Workday to architect a complete workforce reboot, strategically managing talent acquisition, staff terminations, and seasonal transitions to build a high-performing team of 18 employees.
- Directly managed comprehensive payroll and labor allocation utilizing UKG, ensuring 100% compliance, and optimizing labor spend against strict corporate budget constraints.
- Optimized customer service recovery pathways by empowering mid-level leaders with advanced resolution frameworks, reducing escalation cycles, and boosting customer loyalty during the transition phase.
- Established standardized operational cadences and weekly alignment frameworks to ensure all department leads and team members executed unified corporate directives, KPIs, and revenue strategies.
Customer Accounting Specialist
Evenforth Apex
Colorado Springs, CO
04.2022 - 10.2025
- Directed multi-state payroll operations for a diverse portfolio of major enterprise clients, managing end-to-end processing and compliance for 300 to 500 independent contractors.
- Systematized the workforce onboarding pipeline, executing comprehensive tax documentation and onboarding packets to ensure seamless deployment of contract talent.
- Managed rigorous I-9 compliance operations, spearheading routine internal audits and correction workflows to maintain strict federal adherence, and eliminate organizational risk.
- Leveraged Sterling software to conduct high-volume background screenings, accelerating the talent clearance timeline while keeping corporate safety standards high.
- Resolved complex payroll discrepancies and multi-state tax issues, leveraging system data to investigate root causes, and deliver rapid, high-accuracy solutions for premium clients.
- Utilized PeopleSoft to track workforce metrics, ensuring precision in employee data management, sick leave, and PTO tracking across disparate regional legal frameworks.
Medical Receptionist
Monument Vision Clinic
Monument , Colorado
07.2021 - 04.2022
- Managed front-office administrative operations, coordinated high-volume patient scheduling, check-ins, and medical record management with high accuracy.
- Resolved billing, insurance verification, and customer inquiries, serving as the primary point of contact to ensure a seamless service experience.
- Maintained strict data compliance standards regarding confidential patient files, streamlining paperwork workflows for the medical team.
Seasonal Product Manager
Victoria's Secret & PINK
Colorado Springs, Colorado
08.2020 - 04.2021
- Optimized real-time floor behaviors and productivity, coaching and directing floor staff to ensure strict adherence to service standards and brand visual directives.
- Drove daily sales performance and metric targets by tracking hourly revenue indicators, and dynamically reallocating team members to high-traffic zones to maximize conversion rates.
- Directly managed high-volume product velocity and inventory layout, ensuring rapid replenishment cycles to accelerate product throughput during peak seasonal traffic.
Education
Bachelor of Arts - Communications
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- UKG scheduling
- Payroll administration
- Workforce management
- Talent acquisition
- Problem solving
- Compliance auditing
Timeline
General Manager
Athleta- Gap Inc
07.2025 - Current
Customer Accounting Specialist
Evenforth Apex
04.2022 - 10.2025
Medical Receptionist
Monument Vision Clinic
07.2021 - 04.2022
Seasonal Product Manager
Victoria's Secret & PINK
08.2020 - 04.2021
Bachelor of Arts - Communications
University of Colorado At Colorado Springs