Luciana Najjar
Richland
Summary
Dynamic esthetician with a proven ability to leverage strong business acumen and exceptional customer service skills to exceed client expectations. Extensive training in makeup application and skin care, combined with proficiency in diverse facial treatments and advanced techniques such as microdermabrasion, chemical peels, and skin tightening, ensures a tailored approach to enhancing each client's natural beauty. Experienced in leading front-end teams to optimize daily operations while fostering a collaborative environment that prioritizes customer satisfaction and operational excellence. Demonstrated expertise in strategic planning, problem-solving, and workflow management drives consistent delivery of high-quality results and process improvements.
Qualified Manager seeking to leverage extensive experience in managing front-end operations. Proven track record of optimizing customer service and increasing efficiency through effective team leadership. Demonstrated ability to implement strategic initiatives and foster collaborative work environment.
Results-driven retail professional prepared to lead front-end operations with focus on customer satisfaction and operational efficiency. Adept at managing teams, streamlining processes, and enhancing overall store performance. Known for reliability, adaptability, and strong interpersonal skills essential for fostering positive work environment.
Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.
Overview
13
13
years of professional experience
Work History
Front End Manager
Costco
Kennewick, WA
11.2022 - 01.2026
- Supervised front-end operations ensuring efficient checkout processes and customer satisfaction.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce losses.
- Analyzed sales data to identify trends, enhancing product placement strategies at checkout areas.
- Streamlined cash handling procedures, improving accuracy in daily financial reconciliations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Manager in Training
COSTCO
Kennewick, WA
05.2022 - 10.2022
- Oversaw daily operations to ensure efficient workflow and optimal inventory management.
- Collaborated with management to develop strategies for increasing sales and improving member satisfaction.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
Bakery Supervisor
Costco
Kennewick, WA
05.2021 - 05.2022
- Supervised daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained and mentored staff on baking techniques and equipment usage.
- Implemented process improvements to enhance production efficiency and reduce waste.
- Managed inventory levels, coordinating with suppliers for timely replenishment of ingredients.
Front End Supervisor
Costco
Kennewick, WA
04.2020 - 04.2021
- Supervised daily operations to ensure optimal workflow and team performance.
- Trained and mentored staff on customer service excellence and product knowledge.
- Coordinated with departments to streamline processes and enhance efficiency.
- Implemented inventory management practices to minimize stock discrepancies.
- Monitored compliance with safety standards and operational guidelines consistently.
Store Associate
Costco
Kennewick, WA
09.2018 - 02.2020
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained inventory levels by restocking shelves and organizing merchandise effectively.
- Collaborated with team members to ensure store cleanliness and adherence to safety standards.
AM Stocker
Costco
Kennewick, WA
09.2018 - 01.2020
- Monitored stock levels to ensure timely replenishment of merchandise.
- Implemented best practices for inventory management, reducing stock discrepancies.
- Organized inventory displays to enhance product visibility and accessibility.
- Collaborated with team members to streamline loading and stocking processes.
- Trained new staff on safety protocols and efficient stocking techniques.
Front End Associate
Costco
Kennewick, WA
04.2018 - 10.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on operational procedures and best practices for customer engagement.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to maintain a clean and organized sales floor.
Spa Manager
Zest of Beaty
Kennewick, WA
10.2015 - 04.2020
- Led team in delivering exceptional spa services, enhancing guest satisfaction and loyalty.
- Developed and implemented operational procedures to optimize service delivery and efficiency.
- Managed scheduling and staffing, ensuring adequate coverage for peak business hours.
- Trained and mentored staff on best practices for customer service and treatment protocols.
- Analyzed client feedback to identify areas for improvement and implement necessary changes.
- Collaborated with marketing team to design promotional packages that increased client engagement.
Esthetician
Synergy MedAesthetics
Kennewick, WA
01.2014 - 10.2015
- Delivered personalized skincare consultations to enhance client satisfaction and treatment outcomes.
- Performed advanced aesthetic treatments, including chemical peels and microdermabrasion, ensuring client safety.
- Educated clients on skincare regimens, promoting product usage that complements in-office treatments.
Esthetician
Lazuli
Kennewick, WA
03.2013 - 01.2014
- Streamlined appointment scheduling processes, improving operational efficiency and reducing client wait times.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Education
Esthetician -
Victoria’s Academy of Cosmetology
Kennewick, WAHigh School Diploma -
Escola Caminhando
Sao Paulo BrazilSkills
Team Leadership & Staff Development
Employee Training & Coaching
Inventory Management
UKG scheduling
AS400
Microsoft Excel, World & Outlook
Warehouse Operations
Customer Service Leadership
Performance Management
Safety 7 OSHA Compliance
Problem Solving & Conflict Resolution
Languages
Arabic
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Front End Manager
Costco
11.2022 - 01.2026
Manager in Training
COSTCO
05.2022 - 10.2022
Bakery Supervisor
Costco
05.2021 - 05.2022
Front End Supervisor
Costco
04.2020 - 04.2021
Store Associate
Costco
09.2018 - 02.2020
AM Stocker
Costco
09.2018 - 01.2020
Front End Associate
Costco
04.2018 - 10.2018
Spa Manager
Zest of Beaty
10.2015 - 04.2020
Esthetician
Synergy MedAesthetics
01.2014 - 10.2015
Esthetician
Lazuli
03.2013 - 01.2014
Esthetician -
Victoria’s Academy of Cosmetology
High School Diploma -
Escola Caminhando