Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikiesha Stanley

Elizabeth,NJ

Summary

Dynamic healthcare operations professional with over 5 years of comprehensive experience in clinical and administrative settings, adept at leading teams in high-pressure environments. Proven expertise in supervising staff, managing sensitive patient information, and ensuring strict adherence to HIPAA regulations while enhancing operational workflows. Recognized for exceptional communication, organizational, and problem-solving abilities, consistently focused on delivering superior service and driving operational efficiency. Committed to fostering a collaborative team atmosphere that prioritizes quality care and patient satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front End Manager

BJ’s Wholesale Club
11.2021 - Current
  • - Oversee front-end operations including membership services, cash office, customer service desk, front door staff, cashiers, and self-checkout.
  • - Manage staffing, scheduling, and daily assignments for 10+ associates.
  • - Resolve escalated member concerns and ensure timely service recovery.
  • - Perform reporting, cash handling, and inventory responsibilities.
  • - Maintain a compliant and organized operation in alignment with company standards.

Customer Retention Supervisor

AAA
11.2018 - 11.2021
  • - Supervised a remote team of customer service agents focused on member retention and service recovery.
  • - Monitored performance metrics, provided coaching and feedback, and ensured quality standards were met.
  • - Used Salesforce and internal CRM platforms to manage escalations, track member interactions, and analyze service trends.
  • - Played a key role in improving customer satisfaction and increasing member retention through personalized service and proactive problem-solving.
  • - Led onboarding and training for new team members to maintain service consistency.

Health Information Intake Specialist

Brookdale Hospital
04.2017 - 11.2018
  • - Managed ER patient intake and supported health information documentation.
  • - Ensured accurate EMR entry and collaborated with medical teams under HIPAA protocols.
  • - Processed release of information (ROI) requests and handled time-sensitive data.
  • - Supported HIM staff with administrative tasks and maintained medical record compliance.

Front-End & Pharmacy Technician Lead

CVS Pharmacy
07.2015 - 08.2018
  • - Supervised front-end and pharmacy operations, including staff oversight and shift coordination.
  • - Supported prescription fulfillment, insurance verification, and patient data updates.
  • - Trained new pharmacy techs and ensured adherence to safety and HIPAA standards.
  • - Managed pharmacy inventory, reconciliations, and daily audits.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice
New York, NY
06.2016

Associate of Science - Criminal Justice

Borough of Manhattan Community College
New York, NY
06.2013

Skills

  • Health Information & Patient Data Handling
  • HIPAA Compliance & ROI Processes
  • Operations & Administrative Support
  • Customer Retention & Conflict Resolution
  • Team Leadership & Staff Development
  • CRM Systems (Salesforce, EMR, Tableau)
  • Quality Assurance & Performance Metrics
  • Scheduling, Documentation & Reporting
  • Microsoft Office Google Workspace

Certification

  • Sterile Processing Technician – Exam Scheduled (CBSPD – August 2025)
  • CPR Certified

Timeline

Front End Manager

BJ’s Wholesale Club
11.2021 - Current

Customer Retention Supervisor

AAA
11.2018 - 11.2021

Health Information Intake Specialist

Brookdale Hospital
04.2017 - 11.2018

Front-End & Pharmacy Technician Lead

CVS Pharmacy
07.2015 - 08.2018

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice

Associate of Science - Criminal Justice

Borough of Manhattan Community College

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