Brooke Small
Oviedo,FL
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
1999
1999
years of post-secondary education
Work History
Store Manager
Woof Gang Bakery & Grooming
Winter Garden, Florida
03.2025 - Current
- Managed daily operations of pet grooming and retail services.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured cleanliness and safety standards throughout the store environment.
- Scheduled appointments for grooming services to maximize efficiency.
Front Desk Receptionist
Woof Gang Bakery & Grooming
Winter Park, Florida
10.2023 - 03.2025
- Greeted customers warmly and made them feel welcome.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments and maintained the front desk calendar efficiently
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Tile Center Inc.
Augusta, Georgia
03.2005 - 05.2013
- Assisted customers with product selection and inquiries about tile options.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders accurately using the company's inventory management system.
- Educated customers on tile maintenance and installation best practices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Richmond Academy High School
Augusta, GeorgiaSkills
- Staff training
- Financial reporting
- Inventory management
- Appointment scheduling
Timeline
Store Manager
Woof Gang Bakery & Grooming
03.2025 - Current
Front Desk Receptionist
Woof Gang Bakery & Grooming
10.2023 - 03.2025
Customer Service Representative
Tile Center Inc.
03.2005 - 05.2013
Richmond Academy High School