Brooke Southland
Bradenton,FL
Summary
Dynamic and goal-oriented professional with a Bachelor's degree in Health Sciences and a diverse background in hospitality, childcare, and outdoor operations. Equipped with a solid foundation in customer service, I have honed my skills in upselling, team leadership, and efficient operations management across various roles. My experience includes optimizing revenue streams as a Beverage Cart Attendant, fostering safe and nurturing environments as a Live-out Nanny, and ensuring smooth operations as a Child Care Worker and Front Counter/Outside Operations staff at a golf course. I excel in delivering exceptional service, building strong relationships with clients and colleagues, and adapting seamlessly to fast-paced environments. Committed to continuous improvement and passionate about promoting health and wellness.
Overview
9
9
years of professional experience
Work History
Beverage Cart Attendant
Palm Aire Country Club
09.2022 - Current
- Maximized beverage cart revenue by consistently employing upselling techniques to highlight menu items and promote enticing special offers.
- Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
Live-Out Nanny
The Scherer Family
02.2022 - 08.2022
- Fostered a safe and nurturing environment for a three month old until nine months old to thrive physically, emotionally, and mentally. Occasionally, for a four year old as well.
- Resolved conflicts between siblings by employing effective problem-solving techniques.
- Cultivated strong relationships with parents, ensuring open communication regarding their child''s progress and needs.
- Prepared meals and snacks for the children as well as prepped dinners for family before the end of the day.
Child Care Worker
Barre3 Lakewood Ranch
03.2021 - 02.2022
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Stood in for front desk on occasion and enhanced guest satisfaction by efficiently managing check-ins.
Front Counter/ Outside Operations
Bent Pine Golf Club
08.2015 - 10.2018
- Managed the outside operations such as golf cart duty, and golfing range duty.
- Manged stocking the cooler, cashier duties including selling of merchandise, snacks, drinks, and tee times.
- Worked effectively in fast-paced environments setting up for outings, and occasional office work.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05.2024
Skills
- Excellent customer service
- Reliability and punctuality
- Efficient work habits
- Teamwork and Collaboration
- Time Management
- Clear Communication
- Relationship Building
- Food Safety Regulations
Timeline
Beverage Cart Attendant
Palm Aire Country Club
09.2022 - Current
Live-Out Nanny
The Scherer Family
02.2022 - 08.2022
Child Care Worker
Barre3 Lakewood Ranch
03.2021 - 02.2022
Front Counter/ Outside Operations
Bent Pine Golf Club
08.2015 - 10.2018
Bachelor of Science - Health Sciences
University of South Florida
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