Brooke Feyerabend
Franklin,IN
Summary
Dynamic Account Manager with a proven track record at GH Labb and Ethos Laboratories, adept at exceeding sales targets and fostering client relationships. Skilled in Salesforce and cross-functional collaboration, I excel in crafting tailored solutions and enhancing customer satisfaction, driving success through effective communication and attention to detail.
Overview
9
9
years of professional experience
Work History
Account Coordinator
GH Labb
Tampa, FL
10.2024 - Current
- Managed portfolio of 30 client accounts as primary contact for service delivery.
- Identified client needs and developed tailored solutions to achieve objectives.
- Collaborated with cross-functional teams to ensure successful product and service delivery.
- Prospected new clients to expand business opportunities.
- Onboarded new clients efficiently to enhance operational flow.
- Provided customer service by promptly addressing and resolving client issues.
Senior Account Manager
Ethos Laboratories
Newport, KY
09.2022 - 10.2024
- Manage a portfolio of 52 client accounts, serving as the primary point of contact
- Identify client needs and develop customized solutions to meet objectives
- Collaborate with cross-functional teams to ensure the successful delivery of products and services
- Exceed quarterly and annual sales targets, consistently achieving a 3% performance to quota
- Conduct regular business reviews with clients to assess compliance and gather feedback
- Provide customer service and resolve client issues promptly
Clinical Lead
Premier Family Medicine
Greenwood, IN
07.2016 - 09.2022
- Coordinated and oversaw daily clinical operations including patient scheduling, triage, and ensured a smooth patient flow
- Lead a team of medical assistants and other clinical staff, provided training, guidance, and performance reviews
- Collaborated with the practice manager to develop and implement policies and procedures to enhance patient care and staff efficiency
- Ensured compliance with healthcare regulations, including HIPAA, OSHA, and quality standards
- Managed and resolved patient concerns and complaints, ensuring a positive patient experience
- Organized and scheduled appointments
- Answered incoming calls for a medical practice that serves over 150 established patients daily, while recording accurate messages
- Assisted 5 different physicians with multiple medical procedures, collected and processed lab samples or specimens for testing
- Educated patients regarding physician's instructions for appropriate treatment
- Electronically prescribed and called in prescriptions
- Administered over 100 immunizations/injections
- Monitored vital signs
- Conducted Chronic Care Management and processed electronic records from different EMR systems (such as Amazing Charts, Epic, CHIRP, Genesight, Phillips Respironics/Dasco, Retinavue, and IHIE
Clinical Assistant
IndyDerm
Greenwood, IN
05.2018 - 06.2019
- Greeted patients, scheduled, answered phones, assisted physician with office procedures, educated patients regarding physician's instructions regarding treatment, transcribed for physician, and cleaned/sanitized tools and equipment
Education
Associates of Applied Science - Applied Science of Registered Nurse
MedTech
Greenwood, IN07.2012
Skills
- Customer service and sales
- Effective communication
- Multi-tasking and negotiation
- Presentation skills
- Salesforce proficiency
- Amazing Charts expertise
- Spotio knowledge
- CareEvolve familiarity
- Client relationship management
- Cross-functional collaboration
- Teamwork
- Attention to detail
References
Upon Request
Affiliations
- Member of the Johnson County Good Cheer Fund
References
References available upon request.
Timeline
Account Coordinator
GH Labb
10.2024 - Current
Senior Account Manager
Ethos Laboratories
09.2022 - 10.2024
Clinical Assistant
IndyDerm
05.2018 - 06.2019
Clinical Lead
Premier Family Medicine
07.2016 - 09.2022
Associates of Applied Science - Applied Science of Registered Nurse
MedTech
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