Brooke Spitzer
Fulks Run,VA
Summary
Achieved seamless patient access by executing a range of administrative functions with a focus on diplomacy and problem resolution. Cultivated a positive team atmosphere through strong communication and effective time management. Enhanced medical record accuracy through exceptional attention to detail.
Exhibited flexibility and diligence in supporting collaborative efforts for team success.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Forefront Dermatology
Harrisonburg, VA
07.2026 - 09.2026
- Managed patient check-in and check-out processes, verifying demographics and insurance information.
- Scheduled appointments and coordinated visit changes using electronic health record systems.
- Answered high-volume calls, triaged inquiries, and directed patients to appropriate staff.
- Collected copayments and processed financial forms with accuracy and professionalism.
Patient Services Representative
BrightView Health LLC
Harrisonburg, Virginia
03.2024 - 12.2024
- Managed patient interactions regarding financial obligations and executed fee collection processes at time of service.
- Compiled and organized a comprehensive list of accepted insurance plans alongside updated Medicare and Medicaid requirements.
- Oversaw financial transactions related to patient co-pays and deductibles, ensuring accuracy in financial record-keeping.
- Addressed and resolved patient inquiries and concerns with a focus on timely and compassionate service.
- Completed training sessions focused on updates in healthcare policies and proficiency in registration software.
- Collaborated in team meetings, presenting insights and strategies aimed at improving patient access services.
- Streamlined patient check-in operations, guaranteeing thorough and accurate documentation of personal and insurance information.
- Coordinated patient appointment management by communicating arrival notifications to providers and reviewing service delivery performance against the schedule.
- Monitored and maintained adherence to HIPAA regulations in the handling of patient information.
PCA
Integrity Home Care LLC
Harrisonburg, Virginia
03.2020 - 10.2021
- Executed bedside bathing and comprehensive wound care protocols to uphold skin integrity and enhance patient well-being.
- Evaluated and implemented tailored care plans based on physical, psychological, and educational assessments to enhance patient well-being.
- Documented patient intake and dietary preferences while providing support during feeding and observation.
- Conducted routine housekeeping activities to uphold hygiene standards in patient areas.
- Documented patient information and relayed status updates to interdisciplinary care team, enhancing collaborative healthcare delivery.
- Assisted patients with daily living activities, including meal service, feeding, ambulation, and proper positioning to ensure comfort and care.
- Monitored patient schedules and provided timely reminders for medication and nutritional supplement intake.
Education
No Degree - Veterinary Assistant
Massanutten Technical Center
Harrisonburg, VANo Degree - Criminal Justice
Massanutten Technical Center
Harrisonburg, VACertificate - Medical Office Specialist
American National University
Harrisonburg, Virginia05.2015
High School Diploma -
Spotswood High School
Penn Laird, VA06.2008
Skills
- Insurance verification
- Patient confidentiality
- Patient registration
- Appointment scheduling
- Cross-cultural sensitivity
- Patient identity verification
- Payment processing
- Team collaboration
- Strong empathy
- Verbal and written communication
- Friendly and outgoing
- EMR
- Policy understanding
- Regulatory compliance
- Conflict resolution
- Multitasking and organization
- Relationship building
- Appointment reminders
- HIPAA compliance
- Phone and email etiquette
- Problem-solving
Timeline
Patient Service Representative
Forefront Dermatology
07.2026 - 09.2026
Patient Services Representative
BrightView Health LLC
03.2024 - 12.2024
PCA
Integrity Home Care LLC
03.2020 - 10.2021
High School Diploma -
Spotswood High School
Certificate - Medical Office Specialist
American National University
No Degree - Veterinary Assistant
Massanutten Technical Center
No Degree - Criminal Justice
Massanutten Technical Center