Case Manager
Brooke Steffen
Living Arangements for the Developmentally Delayed
Cincinnati,OH
3
years of professional experience
Dedicated professional with extensive experience as a Mental Health Case Manager at Greater Cincinnati Behavioral Health, excelling in client advocacy and crisis intervention. Proven ability to enhance client outcomes through individualized treatment planning and effective communication. Skilled in behavioral assessment and committed to fostering a supportive environment for individuals facing challenges.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Direct Support Professional
2 Months- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Mental Health Case Manager
6 Months- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Increased client satisfaction with timely interventions and effective case management strategies.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Coordinated and monitored substance use disorder treatment plans in conjunction with mental health services, resulting in improved client stability and recovery outcomes.
Hourly Team Member
3 Months- Managed front counter and drive-thru, boosting customer satisfaction and sales.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Managed phone lines, taking catering orders, processing takeout orders, and addressing any customer concerns with professionalism.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Desk Assistant
6 Months- Provided front-line customer service, safety monitoring, and administrative support within a university residence hall setting.
- Served as a key resource for residents and visitors, supporting the mission of Housing and Residence Life by promoting community, ensuring security, and maintaining efficient desk operations.
- Delivered excellent customer service and fostered a welcoming environment to support student belonging and community development.
- Enforced university and residence hall policies to promote safety and security, including verifying IDs and logging visitors.
- Responded to emergencies and reported incidents using Maxient and university protocols.
- Managed key distribution, accepted and tracked packages using Notifii, and reported maintenance concerns to professional staff.
- Assisted with check-in/check-out procedures and directed residents in submitting maintenance requests.
- Maintained accurate records of work hours and fulfilled other duties as assigned by supervisors or central office staff.
Education
Bachelor of Arts - Sociology And Criminology
- Relevant Coursework: Family Violence, Juvenile Delinquency, Collective Behavior, Social Psychology, Human Behavior in the Social Environment, Victimology and Victim Advocacy, and Introduction to Law
- 3.7 GPA
- magna cum laude graduate
Associate of Arts - Integrative Studies
- 3.85 GPA
- Relevant Coursework: Introduction to Psychology & Introduction to Criminal Justice
Skills
Customer service
Active listening
Attention to detail
Data entry
Time management
Client advocacy
Motivational interviewing
Crisis intervention and Nonviolent crisis intervention
Behavioral assessment
Individualized treatment care planning
Trauma-informed care and De-escalation
Case management
Conflict resolution
Documentation Skills
Risk assessment
CPR
First Aid
AED
Timeline
Direct Support Professional
Living Arangements for the Developmentally Delayed
03.2025 - 05.2025Read More
Mental Health Case Manager
Greater Cincinnati Behavioral Health
05.2024 - 11.2024Read More
Hourly Team Member
McAllister's Deli
05.2023 - 08.2023Read More
Desk Assistant
WKU Housing and Residence Life
08.2022 - 02.2023Read More
Western Kentucky University
Bachelor of Arts from Sociology And Criminology
Read More
Northern Kentucky University
Associate of Arts from Integrative Studies
Read More