Brooke Taylor
Summary
Adept at enhancing customer satisfaction and loyalty, demonstrated through a proven track record at Dollar General. Excelled in cash handling accuracy and adeptly managed operational demands, ensuring seamless store functionality. Skilled in both customer service and team mentoring, consistently prioritizing efficiency and quality service. Achieved significant improvements in transaction accuracy and client contentment.
Overview
7
7
years of professional experience
Work History
Key Holder
Dollar General
Bucyrus, OH
01.2021 - 07.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Direct Care Worker
ECI
Upper Sandusky, OH
08.2022 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
Laborer
IB Tech
Bucyrus, OH
06.2018 - 08.2022
- Improved worksite efficiency by maintaining clean and organized work areas.
- Operated machines proficiently and in compliance to safety standards.
- Performed general housekeeping and cleaning tasks.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Cashier
Hardee's
Bucyrus, OH
01.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Wynford High School
Bucyrus, OH05.2018
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Adaptable to Changing Demands
- Handling Complaints
- Microsoft Office Products
Timeline
Direct Care Worker
ECI
08.2022 - 02.2024
Key Holder
Dollar General
01.2021 - 07.2024
Laborer
IB Tech
06.2018 - 08.2022
Cashier
Hardee's
01.2017 - 06.2018
High School Diploma -
Wynford High School