Brooke Thomas
Queen Creek,AZ
Summary
At Osaka Teppanyaki Sushi & Bar, I perform well in a high-pressure environment. I can manage multiple tasks and ensuring guest satisfaction. I can efficiently handle reservations, cash transactions, and over the phone or online to-go orders. I also have no issues when it comes to resolving guest complaints and handling it professionally.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Osaka Teppanyaki Sushi & Bar
03.2024 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
Education
Basha High School
Chandler, AZSkills
- Customer service
- Strong multitasking
- Greeting guests
- Cash handling
- Reservation handling
Timeline
Restaurant Hostess
Osaka Teppanyaki Sushi & Bar
03.2024 - Current
Basha High School
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