Brooke Thompson
Business Operations & Client Services Professional
Jackson,MS
Summary
Dynamic and detail-oriented business professional with extensive experience managing operations within a concierge telehealth practice. Proven expertise in administrative coordination, customer relations, and process improvement, consistently driving enhancements in workflows and care delivery. A track record of elevating operational efficiency and supporting team success positions this candidate as a valuable asset. Eager to transition into a corporate finance or business role to leverage skills and contribute to organizational growth and success.
Overview
6
6
years of professional experience
Work History
Practice Manager / Patient Care Coordinator
Meadows Place Associates, LLC
02.2025 - Current
- Oversee daily operations of a concierge telehealth medical practice, ensuring efficient workflows and high-quality patient experience
- Manage patient intake, scheduling, billing coordination, and provider communication across digital platforms
- Assist in implementation and optimization of electronic health record (EHR) systems and telehealth services
- Coordinate lab orders, patient follow-ups, and clinical communication to support continuity of care
- Support business operations including vendor coordination, marketing initiatives, and financial planning activities
- Develop and refine internal processes to improve efficiency, organization, and patient satisfaction
- Design and create branded marketing materials and social media content to support patient outreach and engagement
- Support marketing initiatives by designing content and coordinating online promotions across platforms
Cashier
OEC Japanese Express
03.2021 - 01.2022
- Handled customer transactions using POS system and processed payments accurately
- Delivered high-quality service and promoted customer loyalty
- Reconciled cash drawers and worked with managers to resolve discrepancies
Receptionist
Tips N Toes Day Spa
06.2020 - 02.2021
- Greeted clients, confirmed appointments, and maintained client records
- Answered multi-line phone system and directed calls appropriately
- Resolved customer concerns and supported office administrative functions
Education
Associate of Arts - Business Administration
Holmes Community College
05.2026
Skills
- Customer Relations
- Healthcare Operations Support
- Administrative Management
- Appointment Scheduling
- Social Media Content Creation
- Digital Marketing and Brand Support
- Social Media Management
- Electronic Systems & POS Operation
- Inventory and Supply Management
- Adaptability and Team Collaboration
- Client Consulting
- Verbal and Written Communication
Accomplishments
Holmes Community College President's List - Fall 2025
Phi Theta Kappa Honor Society - December 2025 - Present
Timeline
Practice Manager / Patient Care Coordinator
Meadows Place Associates, LLC
02.2025 - Current
Cashier
OEC Japanese Express
03.2021 - 01.2022
Receptionist
Tips N Toes Day Spa
06.2020 - 02.2021
Associate of Arts - Business Administration
Holmes Community College