Brooke Thompson
Duluth,MN
Summary
- Dynamic guest service professional with a proven track record at Lake Superior Zoo, excelling in hospitality and food safety compliance. Recognized for enhancing visitor experiences through engaging educational presentations and fostering teamwork. Adept at animal handling and maintaining high standards of cleanliness, ensuring optimal health and well-being for all animals.
- Energetic and compassionate individual with strong affinity for animal welfare and genuine passion for nurturing animals. Possesses foundational understanding of animal behavior and health, combined with hands-on skills in feeding and basic training. Dedicated to enhancing the well-being of animals and creating positive a positive environment for their care. care.
- Personable and dependable individual with passion for wildlife and positive attitude. Possesses basic understanding of animal behavior and strong communication skills. Aims to contribute to the well-being of animals and enhance visitor experiences.
Overview
1
1
Language
2
2
years of professional experience
Work History
Guest Service
Lake Superior Zoo
Duluth, MN
05.2026 - 08.2026
- Trained new front desk team members, ensuring consistency in excellent guest service delivery across the team.
- Drove excellent guest service for events.
- Drove a 5% increase in donations within a few months of tenure.
- Monitored and enforced food safety protocols to uphold quality and compliance in café services.
- Facilitated guest interactions with a positive and welcoming demeanor.
- Assisted in daily care and feeding of zoo animals, ensuring health and well-being.
- Engaged visitors with educational presentations about animal behaviors and conservation efforts.
- Demonstrated adaptability by learning various roles within the zoo environment quickly and efficiently.
- Enriched visitor experiences through informative talks on specific animals, their habitats, and conservation status.
Voluntary Animal Caretaker
Miracle Of Birth Center
St. Paul, MN
08.2024 - 08.2024
- Managed daily goat care routines to promote optimal health and well-being.
- Maintained cleanliness and hygiene standards in animal living areas.
- Monitored animal behavior and reported any changes to senior staff.
- Coordinated the preparation and distribution of suitable food to support goat health and well-being.
- Ensured compliance with safety protocols while managing large crowd interactions.
- Maintained clean and safe living environments for goats by regularly cleaning enclosures and providing proper bedding materials.
- Cultivated relationships with visitors to enhance understanding of responsible ownership practices.
Education
High School Diploma -
Denfeld High School
Duluth, MN06-2026
Skills
- Guest service and assistance
- Hospitality
- Food safety compliance
- Cleaning protocols
- Animal handling
- Habitat maintenance
- Public education
- Adaptability
- Teamwork and collaboration
- Active listening
Languages
ASL
Elementary
Timeline
Guest Service
Lake Superior Zoo
05.2026 - 08.2026
Voluntary Animal Caretaker
Miracle Of Birth Center
08.2024 - 08.2024
High School Diploma -
Denfeld High School