Brooke VanDuser
Inside Sales Account Manager
Adamsville,AL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Inside Account Manager
Mazzella Lifting Technologies
03.2025 - Current
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Developed strategic relationships with key clients to enhance account retention.
- Collaborated with sales team to identify upselling opportunities within existing accounts.
- Analyzed account performance metrics to drive actionable insights for client satisfaction.
Administrative Assistant
Mazzella Alabama Sling
01.2020 - 02.2025
- Streamlined office operations by implementing efficient filing systems and processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported onboarding process for new employees through training logistics and documentation management.
- Collaborated with team members to enhance workflow efficiency across administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Industrial Sewer
Mazzella Alabama Sling
08.2018 - 12.2019
- Operated industrial sewing machines to assemble fabric components efficiently.
- Followed safety protocols and maintained clean work environment daily.
- Assisted in cutting and preparing materials for sewing production runs.
- Collaborated with team members to ensure timely completion of projects.
Skills
Strategic thinking
Relationship building
Account planning
Phone engagement
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Sales targeting
Self motivation
Product knowledge
Client relationship management
Sales process
Goal setting
Inventory management
Adaptability
Sales strategy development
Sales training
Customer order management
Customer billing
Education
GED -
Bevill State Community College
Sumiton, ALTimeline
Inside Account Manager
Mazzella Lifting Technologies
03.2025 - Current
Administrative Assistant
Mazzella Alabama Sling
01.2020 - 02.2025
Industrial Sewer
Mazzella Alabama Sling
08.2018 - 12.2019
GED -
Bevill State Community College