Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brooke VanEpps

Jackson,MI

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team collaboration, honed at Ollies Bargain Outlet and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and multi-tasking abilities. Proven track record of improving service delivery, underpinned by strong interpersonal skills and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Sales Associate

Ollies Bargain Outlet
07.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Cashier

Speedway Gas Station
05.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Direct Care Worker

Christ Centered Homes
08.2019 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Housekeeper

Home2 Suites By Hilton Philadelphia
03.2023 - 09.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Education

Basic Studies

Tomlinson Tec
Jackson, MI
2006

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Outgoing Personality
  • Store Opening and Closing

Languages

ASL
Limited Working

Timeline

Sales Associate

Ollies Bargain Outlet
07.2024 - Current

Housekeeper

Home2 Suites By Hilton Philadelphia
03.2023 - 09.2023

Cashier

Speedway Gas Station
05.2022 - Current

Direct Care Worker

Christ Centered Homes
08.2019 - 05.2022

Basic Studies

Tomlinson Tec

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Brooke VanEpps