Brooke Wagner
Macungie,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Server Trainer
Perkins Family Restaurant
Allentown, PA
08.2024 - Current
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Coached staff members on best practices for optimizing server performance levels.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
Server
Perkins Family Restaurant
Allentown, PA
08.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Prep Cook
Perkins Family Restaurant
Allentown, PA
08.2022 - Current
- Checked freshness of food and ingredients prior to use.
- Communicated effectively with fellow staff members regarding meal preparations.
Server
Friendlys Ice Cream
Trexlertown, PA
10.2021 - 08.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2024
Skills
- Food Running
- Table Bussing
- Guest Engagement
- Dining customer service
- Order Accuracy
- Positive and professional
Timeline
Server Trainer
Perkins Family Restaurant
08.2024 - Current
Server
Perkins Family Restaurant
08.2022 - Current
Prep Cook
Perkins Family Restaurant
08.2022 - Current
Server
Friendlys Ice Cream
10.2021 - 08.2022
High School Diploma -
Emmaus High School
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