Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Cintia Salinas

Naples,FL

Summary

Versatile Server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Focused and reliable Server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Enthusiastic Server eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of cleaning and providing customer service and training in being bilingual. Motivated to learn, grow and excel in the restaurant. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server Trainer

First Watch
09.2022 - 07.2024
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Monitored new server performance and offered continuous support throughout training period.

Server

Seasons 52
10.2019 - 10.2022
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Greeted and maintained relationships with regular customers
  • Prepared beverages and filled food orders for customers
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Service Representative

NCH North Naples Hospital
03.2013 - 08.2014
  • Responded to customer requests for products, services and company information
  • Recommended [Product or Service] to customers, thoroughly explaining details
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Arts -

Florida SouthWestern State College
Naples, FL
01.2023

Skills

  • Food and beverage pairings
  • Beverage preparation
  • Sales expertise
  • Dining area maintenance
  • Wine Service
  • Menu Memorization
  • Cash Handling
  • Food running
  • Menu presentation
  • Safe Food Handling
  • High-volume dining
  • Upselling strategies
  • Team Member Training
  • Order Accuracy
  • Effective Time Management

Languages

Spanish
Native or Bilingual

Certification


  • "Child Growth and Development", The florida Department of Children and Families.
  • "Identifying and Reporting Child Abuse and Neglect", The florida Department of Children and Families.
  • "Child care Facility Rules & Regulations", The florida Department of Children and Families.
  • "Health, Safety and Nutrition", The florida Department of Children and Families.
  • "Behavioral Observation and Screening", The florida Department of Children and Families.


Timeline

Server Trainer

First Watch
09.2022 - 07.2024

Server

Seasons 52
10.2019 - 10.2022

Customer Service Representative

NCH North Naples Hospital
03.2013 - 08.2014

Associate of Arts -

Florida SouthWestern State College
Cintia Salinas