Megan Hayek
Temecula,CA
Summary
Committed server trainer with significant experience.
Friendly professional server trainer with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and flexibility. Excellent at multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Server Trainer
Avensole Winery
Temecula, CA
09.2017 - 10.2024
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Monitored, evaluated training activities or program effectiveness.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Provided one-on-one support to ensure successful completion of training objectives.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Calculated charges, issued table checks, and collected payments from customers.
Office Manager
Spectroscopic Diagnostics Inc.
Temecula, CA
04.2016 - 12.2018
- Entered daily invoices with in-house accounting software.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted with the preparation of budget forecast.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Server Trainer
Mimis Cafe
Santa Ana, CA
03.2011 - 04.2015
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Provided one-on-one support to ensure successful completion of training objectives.
Education
Some College (No Degree) - EMT
Santa Ana College
Santa Ana, CASkills
- New employee mentoring and training
- Wine service
- Sanitation standards
- Food safety compliance
- Effective customer upselling
- Server etiquette
- Effective time management
- Dining customer service
- Team member training
- Wine pairings
- Food and beverage pairings
References
Jennifer Beaudreau
Restaurant manager at Avensole Winery
+1 (951) 704-6411
Fred Lutfy
CEO of spectroscopic Diagnostics Inc.
+1 (310) 529-4810
Megan Bovee
Supervisor at Mimi’s café
+1 (951) 970-3766
Timeline
Server Trainer
Avensole Winery
09.2017 - 10.2024
Office Manager
Spectroscopic Diagnostics Inc.
04.2016 - 12.2018
Server Trainer
Mimis Cafe
03.2011 - 04.2015
Some College (No Degree) - EMT
Santa Ana College