Brooke Wall
San Diego,CA
Summary
Dependable and friendly employee, with experience in dynamic, high-performance environments. Skilled in customer service, organization, and is a great team player. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Hostess
Tom Ham's Lighthouse
03.2023 - 02.2024
- Seated patrons based on guest preferences and seating availability.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Answered phone calls to make reservations, give information, and to assist transferring banquet or manager calls.
Dog Sitter and Walker
Rover
07.2022 - 02.2023
- Enhanced clients satisfaction by providing attentive and personalized care for their dogs.
- Ensured dogs well-being by adhering to specific dietary restrictions and administering medications as required.
- Contributed to clients peace of mind by sending regular updates on their pets, including photos and videos.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
Office Assistant
Tabak Insurance Agency
01.2020 - 05.2022
- Communicate with clients before renewal to get updated information, input sales and business changes into salesforce and prepare file to get updated quotes
- Expedited document processing with accurate data entry and timely filing.
- Checked quotes and policies for accuracy and validity before sending to the insured.
- Set up and processed finance agreements.
- Assisted in training new employees.
Education
Some College (No Degree) -
Louisiana State University
Baton Rouge, LAHigh School Diploma -
Fusion Academy
Sugar Land, TX01.2020
Skills
- Customer Service
- Attention to Detail
- Reservations Management
- Complaint Handling
- Detail Oriented
- Restaurant Operations
- Phone Etiquette
- Sales Force
- Problem Solving
- Animal Services
- Cleaning and Sanitation
- Food Safety Understanding
Volunteer Experience
- Sugar Land Baptist Cheer, Coached a church cheer team with children between 2nd-6th grade, 08/2019 - 02/2020
- Sugar Land Animal Services, Task; cleaning, laundry, feeding, 06/2019 - 07/2019
- New Orleans Missionary Trip, Spent 5 days with a team providing food, preparing goods, and performing household tasks to help the under-privileged community in New Orleans., 03/2019 - 03/2019
- Bahamas Missionary Trip, Spent 7 days helping give food to those who needed it, gave toys to kids, and spread the word of God to children., 03/2018 - 03/2018
- Fort Bend Teen Service League, Volunteered at several different events in the Fort Bend County., 08/2017 - 03/2018
Timeline
Hostess
Tom Ham's Lighthouse
03.2023 - 02.2024
Dog Sitter and Walker
Rover
07.2022 - 02.2023
Office Assistant
Tabak Insurance Agency
01.2020 - 05.2022
Some College (No Degree) -
Louisiana State University
High School Diploma -
Fusion Academy
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