Brooke Walther
Warwick
Summary
I am an experienced server with about 5 years of expertise in providing exceptional customer service in fast-paced environments. Skilled in multitasking, efficient order management, and creating memorable dining experiences. Committed to delivering excellence and fostering a welcoming atmosphere for every guest.
Overview
6
6
years of professional experience
Work History
Server
Chelo's Restaurant
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Banquet Server
Spumoni’s Restaurant
08.2021 - 06.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Addressed concerns quickly to improve customer satisfaction.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Trained new employees to perform duties.
Cashier
Stop & Shop
08.2018 - 08.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Davies Career And Technical High School
06.2020
Skills
- Flexible Schedule
- TIPS certified
- Food Safety Understanding
- Customer Service
- Cleaning and Sanitizing
- Bussing and Table Resets
- Time Management
- Team Player
- High-Volume Dining
- Menu Memorization
- Staff Training
Contact
Warwick, RI 02888
Education and Training
Lincoln, RI
Timeline
Server
Chelo's Restaurant
07.2023 - Current
Server/Banquet Server
Spumoni’s Restaurant
08.2021 - 06.2023
Cashier
Stop & Shop
08.2018 - 08.2021
High School Diploma -
Davies Career And Technical High School
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