Brooke Wanamaker
Huntington Beach,CA
Summary
Proven leader and adept at cash handling accuracy, I significantly enhanced customer satisfaction at Animalia Pet Store by resolving complaints and mentoring staff. Specializing in customer service management and store maintenance, my focus on operational efficiency and team development led to notable improvements in store operations and staff performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Key Holder
Animalia Pet Store
12.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Cosmetologist - Hair Coloring
Toni And Guy Academy
Costa Mesa, CA11.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Customer Service Management
- Staff Training and Development
- Alarm systems
- Staff Training
- Inventory Monitoring
Accomplishments
Student of the month in October 2022
Certification
Cosmetologist License
Timeline
Key Holder
Animalia Pet Store
12.2023 - Current
Cosmetologist - Hair Coloring
Toni And Guy Academy
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