Brooke Williams
Phoenix,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of guests in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Flower Child
Phoenix, AZ
06.2021 - 08.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from guests and used feedback to implement positive changes within restaurant..
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Created and distributed staff schedules.
Barista Shift Lead
Sweetz Cold Brew
Gilbert, AZ
06.2020 - 09.2021
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
Garrison Public House
Auckland , New Zealand
08.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Greeted new customers, discussed specials and took drink orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Childcare Provider
Discovery Kids
Queen Creek, AZ
05.2017 - 01.2019
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Developed lessons and activities to promote children's physical and emotional development.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Cared for children ages 5 to 13 in nurturing and age-appropriate way.
- Consulted with families to discuss activities and behaviors of each child.
Sales Associate
HomeGoods, TJX Companies
Queen Creek , AZ
07.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding design, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Bachelor of Science - Public Health
Arizona State University
Tempe, AZSkills
- Front of House Management
- Customer Satisfaction
- Staff Motivation and Discipline
- Transactions and Cash Handling
- Issue Resolution
- Hiring and Onboarding
- Fast Learner
- Great Communicator and team player
- Flexible and adaptable
Timeline
Restaurant Manager
Flower Child
06.2021 - 08.2022
Barista Shift Lead
Sweetz Cold Brew
06.2020 - 09.2021
Server
Garrison Public House
08.2019 - 02.2020
Childcare Provider
Discovery Kids
05.2017 - 01.2019
Sales Associate
HomeGoods, TJX Companies
07.2016 - 05.2017
Bachelor of Science - Public Health
Arizona State University
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