Brooke Womack
El Cajon
Summary
Overall well rounded and experienced employee of several different employers and employment types. Delivering exceptional customer service and customer care for 10+ years while providing employers with excellent work and always providing work by deadlines.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
ENT Associates of San Diego
La Mesa, CA
06.2024 - Current
- Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and medical staff to streamline operations.
- Maintained accurate patient records in electronic health record system, ensuring data integrity.
- Trained new front desk staff on procedures and best practices for optimal performance.
- Developed standard operating procedures for front desk processes to improve workflow efficiency.
- Oversaw daily front desk operations, ensuring compliance with organizational policies and protocols.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Intern to Referral Coordinator
San Diego Family Care Mid City Pediatrics
City Heights, Ca
09.2023 - 01.2024
- Maintained ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensured complete and accurate registration, including patient demographic and current insurance information
- Assembled information concerning patient’s clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Review details and expectations about the referral with patients
- Assessed, organized and documented patient data to develop an appropriate plan of care. Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs. Interacted with family, physicians and other disciplines regarding patient care.
Parts Advisor
Camping World
El Cajon, Ca
05.2023 - 09.2023
- Assisted customers in finding the right parts needed to add to, replace, or repair recreational vehicles. Ordered parts, communicated with customer to keep them up-to-date with parts orders. Assisted customers for in store options for retail parts.
- Managed inventory levels to ensure optimal stock availability and timely replenishment.
- Provided expert advice on parts selection to enhance customer satisfaction and retention.
Recon Advisor
La Mesa RV
El Cajon, Ca
05.2021 - 12.2022
- Detailed any and all damage inflicted upon incoming units. Photographed all damages and organized photos onto computer. Helped schedule sublet work while writing repair orders for in house technicians. Ordered parts necessary to complete unit repairs.
- Collaborated with cross-functional teams to streamline reconciliation processes and enhance workflow efficiency.
Office Assistant
CMRS
El Cajon, Ca
05.2020 - 12.2020
- Sorted medical documents for workmen compensation claims. Took calls for the office while assisting in sorting physical documents as well as downloading and uploading electronic documents.
Teller
Moneytree
El Cajon, Ca
06.2018 - 09.2019
- Cash counting, conducted transactions at a cash register, provided excellent service to customers while serving them in transactions they needed, ensured compliance with cash can limits
Receptionist
H&R Block
La Mesa, Ca
12.2017 - 05.2018
- Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions. Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone. Took inventory for supplies and reordered when needed.
Cashier
Arbys
El Cajon, Ca
05.2013 - 04.2018
- Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe-serve certifications. Provided corporate catering for events including venue design and set-up. Managed staff of 100 individuals including hiring and terminations.
Education
Medical Office Specialist -
UEI Chula Vista
11-2023
General Studies - undefined
El Cajon Valley High School
06-2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Administrative skills
- Office organization
- File organization
- Work prioritization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Receptionist
ENT Associates of San Diego
06.2024 - Current
Intern to Referral Coordinator
San Diego Family Care Mid City Pediatrics
09.2023 - 01.2024
Parts Advisor
Camping World
05.2023 - 09.2023
Recon Advisor
La Mesa RV
05.2021 - 12.2022
Office Assistant
CMRS
05.2020 - 12.2020
Teller
Moneytree
06.2018 - 09.2019
Receptionist
H&R Block
12.2017 - 05.2018
Cashier
Arbys
05.2013 - 04.2018
General Studies - undefined
El Cajon Valley High School
Medical Office Specialist -
UEI Chula Vista