Brookelyn Waldrop
Kona Ice
Tyler,TX
1
year of professional experience
Thrived in the customer service environment, developing many skills along the way. Time management, problem solving, customer satisfaction, building relationships, money handling, and organization. Open to learning and improving skills while also helping others!
Work History
Salesperson
3 Months- Operated point-of-sale system for efficient transaction processing and accurate record-keeping.
- Maintained cleanliness and organization of sales area, ensuring compliance with health standards.
- Greeted customers, assessed needs, and closed sales.
- Answered product questions and recommended alternatives that match what the customer preferred.
- Monitored Inventory, flagged low-stock items, and prepared restock lists for the person coming into the next shift.
- Completed opening and closing checklists; reported ending totals at the end of each shift.
- Covered extra shifts when asked to.
Sales Associate
3 Months- Collaborated with team members to achieve daily sales goals and improve store performance.
- Managed inventory levels, restocked shelves, and conducted regular stock checks for accuracy.
- Engaged with customers through friendly communication
- Handled customer inquiries and resolved issues promptly to maintain positive shopping experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained product displays to ensure an appealing and organized shopping environment.
- Provided product knowledge and recommendations to enhance customer satisfaction
Education
High School Diploma
- [Bob Neyra] Scholarship Recipient
- [Marvin Flower's Memorial Scholarship] Scholarship Recipient
- [Atheltic] Scholarship Recipient
- Relevant Coursework: [College Alg. & Stats] & [College English] & [College Biology] & [College Government & Economics]
- [3.9] GPA
- Ranked in Top [10]% of class
- Extracurricular Activities: [Varsity Softball (4 years)] & [JV Volleyball (2 years)]
- [National Honor's Society] Member
Bachelor of Science - Nursing
- [Academic Excellence] Scholarship Recipient
Skills
Customer service
Customer engagement
Sales process
Active listening
Sales management
Closing techniques
Account management
Display restocking
Customer relations
Client service
Timeline
Salesperson
Kona Ice
05.2025 - 08.2025Read More
Sales Associate
Patterson Barber and Beauty Supply
05.2024 - 08.2024Read More
Greenville High School
High School Diploma
Read More
The University of Texas At Tyler
Bachelor of Science from Nursing
Read More