Brookelyn Wylie
Cleburne
Summary
Hello! My name is Brookelyn Wylie. I am a hardworking and very dependable individual who enjoys helping others and creating a positive experience for the people I serve. Through my experience at Smoothie King, I have developed strong communication, customer service, leadership, and teamwork skills while assisting customers with their health and wellness journeys. I take great pride in being reliable, maintaining a positive attitude, and contributing to a supportive team environment. I am always eager to learn new things, grow professionally, and take on new challenges that allow me to make a meaningful impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Smoothie King
Cleburne, TX
06.2024 - Current
- Supervise team members during shift, ensuring the shift runs smoothly.
- Communicate clearly with coworkers and customers.
- Conduct regular quality checks on smoothies and ingredients, maintaining high product standards.
- Resolve customer complaints, to improve overall customer experience and loyalty.
- Train and mentor new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Monitor cash handling processes to ensure accuracy and compliance with financial protocols.
- Complete store opening and closing procedures and balanced tills.
Substitute Teacher
Cleburne ISD
Cleburne, TX
01.2025 - 05.2025
- Assisted in maintaining classroom organization and discipline, contributing to a productive learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Provided feedback to students on assignments and tests, offering constructive advice for improvement.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Carhop
Sonics Drive In
Cleburne, TX
11.2023 - 06.2024
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Collaborated with team members to provide exceptional customer experiences.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
Education
High School Diploma -
Cleburne High School
Cleburne, TX2024
Skills
- Customer service
- Patience
- Quick learner
- Employee training
- Team motivation
- Conflict resolution
- Staff supervision
- Rules enforcement
- Quality control
- Daily reporting
- Shift leadership
- Decision-making capacity
- Positive attitude
- Cash handling
- Problem-solving
- Strong verbal and written communication
- POS system operation
- Goal setting and tracking
Certification
- ServSafe Manager Food Handler Certification
- CPR Certification
Timeline
Substitute Teacher
Cleburne ISD
01.2025 - 05.2025
Shift Lead
Smoothie King
06.2024 - Current
Carhop
Sonics Drive In
11.2023 - 06.2024
High School Diploma -
Cleburne High School