Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brookelynn Boelke

Center Line,MI

Summary

Highly-motivated employee with desire to take on new challenges. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

8
8
years of professional experience

Work History

Service Advisor Assistant

Crest Ford
Center Line, MI
04.2024 - Current
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Submitted warranty claims and necessary documentation to manufacturers.
  • Car porter: Greeted customers. Picked up and dropped off customer vehicles. Prepped vehicles for technicians.
  • Assisted customers in getting car rentals.

Office Receptionist

Healthy Steps Medical Supply
Madison Heights, MI
09.2017 - 03.2024
  • Completed basic bookkeeping and document filing.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Updated and recorded customer information to maintain accounts.
  • Managed customer complaints and rectified issues to complete satisfaction.

Front Counter Sales/Freight Coordinator

Michigan Motorz
Madison Heights, MI
11.2021 - 11.2022
  • Greeted each guest , offered assistance and provided information about the parts they needed
  • Answered phone calls, provided information, took part sales and connected callers to appropriate personnel when needed
  • Oversaw part inventory by restocking supplies and submitting purchase orders.
  • Coordinated shipments with carriers, customers, and vendors to ensure timely deliveries.
  • Maintained detailed records of all freight transactions using company database software.
  • Negotiated rates with carrier companies for optimal pricing options for customers.

Education

Associate of Applied Science - Automotive Technology

Macomb Community College
Warren, MI
09.2025

High School Diploma -

Warren Woods Tower High School
Warren, MI
05.2020

Skills

  • Customer Service-Oriented
  • Organization and Efficiency
  • Multitasking and Prioritization
  • Reliable and Punctual

Timeline

Service Advisor Assistant

Crest Ford
04.2024 - Current

Front Counter Sales/Freight Coordinator

Michigan Motorz
11.2021 - 11.2022

Office Receptionist

Healthy Steps Medical Supply
09.2017 - 03.2024

Associate of Applied Science - Automotive Technology

Macomb Community College

High School Diploma -

Warren Woods Tower High School

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