Brookelynne Young
Norman
Summary
At Hal Smith Restaurants, I excelled in a high-volume dining environment, seamlessly blending strong multitasking abilities with exceptional customer service. My proactive approach and friendly demeanor enhanced guest satisfaction, while my expertise in cleanliness and hygiene ensured a welcoming atmosphere. Notably adept at conflict resolution, I consistently prioritized guest needs, contributing to a significant improvement in dining experience efficiency.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Hal Smith Restaurants
11.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
High School Diploma - Cosmetology
Moore Norman Technology Center
4701 12th Ave NW, Norman, OK 73069Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Personal presentation
- Reservation handling
- Coordinating tasks
- Table bussing
- Judgment and decision making
- Supply restocking
Timeline
Restaurant Hostess
Hal Smith Restaurants
11.2022 - Current
High School Diploma - Cosmetology
Moore Norman Technology Center
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