Brooklyn Adam
2428 S Sweet Gum Ave. ,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Operations Manager
Ulta Beauty Inc.
Owasso, OK
01.2024 - Current
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Beauty Advisor
Ulta Beauty Inc.
Des Moines, IA
09.2023 - 01.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Experience Manager
Victoria’s Secret
Tulsa, OK
02.2015 - 07.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Education
East High School
Des Moines, Ia 05.2014
Skills
- Recruitment and hiring
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Team Leadership
- Team motivation
- Relationship building and management
- Training and mentoring
- Loss Prevention Procedures
- Operational Efficiency
- Staff Management
Timeline
Store Operations Manager
Ulta Beauty Inc.
01.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
09.2023 - 01.2024
Customer Experience Manager
Victoria’s Secret
02.2015 - 07.2023
East High School