Microsoft Office
Brooklyn Andrade
Medical Receptionist
Tampa,FL
Summary
Dedicated Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Allscripts appointment scheduling system to manage over 275 patients weekly. Organized and accurate in managing patient flow.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Medical Receptionist
Optum, Davita Medical Group
Brandon, FL
05.2019 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient data including insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed and filed financial documentation for accounting purposes.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed care experience.
OD Tech/Optometric Technician
Visionworks
Tampa, FL
10.2018 - 04.2019
- Test visual acuity, depth perception, pressure inside of the eye, and pupil reflexes.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned ocular equipment and exam rooms.
- Assisted in making eyeglasses.
Receptionist
JBR Engines
Plant City, FL
01.2016 - 10.2018
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Responded to inquiries from callers seeking information.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Newsome High School
Public Health
Hillsborough Community College
01.2020 - Current
Skills
Appointment Scheduling
Accomplishments
- Achieved assisting geriatric patients in the transition to Telemed for the first time by successfully walking them through the steps of making their Patient portal accounts via Follow My Health in order to get the care they needed during the pandemic. In which allowed our center to see 50% of our managed care risk patients during the Covid-19 outbreak with accuracy and efficiency.
Affiliations
I am a current member of the National Society of Collegiate Scholars, NSCS, that is accredited with the Association of College Honor Societies (ACHS).
Software
Allscripts EHR
Interests
Referral/Authorizations
Healthcare
Nonprofit Organizations
Timeline
Public Health
Hillsborough Community College
01.2020 - Current
Medical Receptionist
Optum, Davita Medical Group
05.2019 - Current
OD Tech/Optometric Technician
Visionworks
10.2018 - 04.2019
Receptionist
JBR Engines
01.2016 - 10.2018
High School Diploma -
Newsome High School
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