Brooklyn George
North Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walmart and Dunkin' Donuts. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and team collaboration, consistently meeting metrics-driven goals while ensuring a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
Las Vegas, NV
09.2024 - Current
- Greeting customers and getting their orders out to them in a timely manner.
- Going around the store picking items for up to 8 orders at a time.
- Lifting heavy items
- Mediating conflicts with customers, ensuring they leave happy and informed.
- Meeting strict, metrics-driven pick rates and ensuring the correct items are selected.
Crew Member
Dunkin' Donuts
Las Vegas, NV
04.2024 - 10.2024
- Prepared and served high-quality beverages and food items to customers efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated POS systems for accurate order processing and cash handling.
- Assisted in training new crew members on operational procedures and customer service expectations.
Host
IHOP
Las Vegas, NV
07.2023 - 12.2023
- Greeted and seated guests.
- Managed waitlist efficiently, optimizing table turnover rates.
- Coordinated with kitchen staff to ensure timely service delivery.
- Resolved guest inquiries and concerns, maintaining high satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Associate of Arts - Social Work
College of Southern Nevada
Las Vegas, Nevada, NV05-2031
Skills
- Customer service
- Team collaboration
- Effective time management
- Clear communication
- Cash handling
- Customer engagement
- Taking orders
Timeline
Online Personal Shopper
Walmart
09.2024 - Current
Crew Member
Dunkin' Donuts
04.2024 - 10.2024
Host
IHOP
07.2023 - 12.2023
Associate of Arts - Social Work
College of Southern Nevada