Brooklyn Hanley
Lexington,KY
Summary
Dedicated professional with strong skills in patient care, emotional support, and safety awareness. Proven ability to implement individualized care plans and foster team collaboration.
Overview
3
3
years of professional experience
Work History
Residential Aide
Windsor Gardens
Georgetown, KY
02.2025 - Current
- Collaborated with nursing staff to implement individualized care plans effectively.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Provided emotional support and companionship to enhance resident well-being.
- Maintained cleanliness and organization of resident living spaces, promoting hygiene standards.
- Facilitated recreational activities, encouraging social interaction among residents.
- Trained new aides on best practices for resident care and safety protocols.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
Receptionist
Cedarhurst Senior Living
Lexington, KY
01.2024 - 02.2025
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate staff members efficiently.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained accurate appointment schedules for residents and staff, improving operational flow.
- Coordinated communication between departments to enhance resident care services.
- Resolved customer problems and complaints.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Manager's Assistant
Uhaul Moving And Storage
Lexington, KY
05.2023 - 01.2024
- Coordinated scheduling and logistics for moving operations, enhancing efficiency across multiple projects.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Assisted management in training new staff on company policies and customer service standards.
- Streamlined inventory management processes, ensuring accurate tracking of supplies and equipment.
- Developed and maintained relationships with vendors to secure timely delivery of materials and services.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
Education
GED -
Bryan Station High School
Lexington, KY06-2022
Skills
- Patient care
- Dementia care
- Personal care assistance
- Emotional support
- Nutrition
- Activity planning
- Care plan development
- Client record management
- Safety awareness
- Privacy and confidentiality
- Verbal and written communication
- Customer and client relations
- Phone etiquette
- Reception desk management
- Conflict management
- Problem-solving
- Complaint resolution
- Team building and leadership
- Calm demeanor
- Positive and professional
- Deadline oriented
- Follow-up skills
- Follow-up skills
Timeline
Residential Aide
Windsor Gardens
02.2025 - Current
Receptionist
Cedarhurst Senior Living
01.2024 - 02.2025
Manager's Assistant
Uhaul Moving And Storage
05.2023 - 01.2024
GED -
Bryan Station High School